Privacy Policy

About Us

Epordouro – Vinhos e Azeites do Douro, S.A., NIF 504026500, com sede em Zona Industrial de Sabrosa, Nº 21 5060-361 Sabrosa, hereinafter reffered to as Epordouro

O endereço do nosso site é: https://www.epordouro.com

Pode contactar-nos através dos contactos:

  • Email: geral@epordouro.com
  • Telefone: +351 969 272 816

We are committed to protecting your personal data. In this regard, we have prepared this Policy, which underpins our commitment to respect the rules of personal data protection. In addition, we have taken appropriate measures to ensure the integrity and confidentiality of your data, as well as all other rights you may have.

What personal data are collected and how they are collected

Purchasing and User Registration

When you make a purchase through our website, at www.epordouro.com, we ask for personal data: full name, address, VAT number, email address and telephone. These data are essential for us to contact you to give you information about your purchase and proceed with the respective confirmation.

To avoid repeated supply of this information with each order, you can make your registration on our website. That way, you will be assigned a password (which you can customize) associated with your email, with which you can enter your reserved area on our website and proceed more easily with the reservation or purchase on our website.

The collected data are kept for the duration of the user registration on the website or, in the case of reservations or purchases without registration, for 1 year, regarding customer support related to the purchases or reservations during the validity period for provision of services after their acquisition.

Newsletter

When you request to subscribe to our newsletter, your e-mail address will be collected, which we use to send you, as requested, promotional and marketing information about Epordouro We will keep your e-mail address until you show us the contrary will through the means and contacts made available.

Email

When you contact us via email, we collect your email address so that we can respond directly to your communication.

These data are kept for 1 month, regarding customer support related to purchases, reservations or technical issues arising from the use of the website.

Phone call

When you contact us via phone call, we may collect your telephone number if we need to contact you again within the scope of the information or services to be provided.

The data collected are used only for the purpose of managing purchases and reservations and requesting additional information and / or providing clarifications regarding them.

These data are kept for 1 month, in view of customer support related to orders or technical issues arising from the use of the website.

Embedded content from other sites

Posts on this site may include embedded content (such as videos, pictures, posts, etc.). Embedded content from other sites behaves as if the user were visiting those sites.

These sites may collect data about you, use cookies, incorporate third-party tracking, monitor your interactions with it, including track interactions with embedded content if you have an account and are logged in to that site.

Links to other websites

On our website, www.epordouro.com, links to other websites that are unrelated to Epordouro may be included. The availability of such links is made in good faith, and Epordouro can not be held responsible for the collection and processing of personal data made through these websites, nor assume any responsibility for such websites, namely as to the accuracy, credibility and functionalities made available ourselves.

Cookies

“Cookies” are small software tags that are stored on the computer through the browser, retaining only information related to preferences, not including personal data.

In order to adapt the website’s display language to the user’s language, we use the “_icl_visitor_lang_js” and “wpml_browser_redirect_test” cookies. These cookies are only intended to detect the language of the user’s navigation system and adapt the website’s display language. These cookies are stored for one day.

Our website also uses the following cookies for order management purposes:

woocommerce_cart_hash and woocommerce_items_in_cart – help us to understand when the contents / data of the cart are changed.

woocommerce_recently_viewed – helps the user to see the Recently Viewed Products widget.

store_notice [warning ID] – allows customers to discard the initial store warning.

These cookies are stored while you browse our site.

wp_woocommerce_session_ – contains a unique code for each customer, so we know where to find your order data in the database.

This cookie is stored for two days.

How can you manage cookies?

All browsers allow the user to accept, reject or delete cookies, and also inform the user whenever a cookie is received, namely by selecting the appropriate settings in their browser. You can configure cookies in your browser’s “options” or “preferences” menu.

Please note, however, that by disabling cookies, you can prevent certain web services from working properly, affecting, in part or in full, your website navigation.

How your data are handled

The processing of personal data consists of an operation or set of operations carried out on personal data or personal data sets, by automated means or not, namely collection, registration, organization, structuring, preservation, adaptation, retrieval, consultation, use, disclosure, dissemination, comparison, interconnection, limitation, erasure or destruction.

Epordouro is obliged to guarantee in all cases the strict compliance with the legislation on the protection of personal data, which are stored in specific databases created for this purpose and in no case will the data collected be used for another for which they were collected or given the consent of the data subject.

With whom your data is shared

We have a partnership with Siteminder.com to offer you online booking services. Although we offer website content and you book directly with us, reservations are processed by The Booking Button from Siteminder.com. The information you provide on this site may also be shared with Siteminder.com and its affiliates. This information may include personal data such as your name, your contact details, payment details, guests traveling with you and any preferences you have specified when making a reservation.

Third party service providers: We use service providers to process your personal data strictly on our behalf. Such processing includes the purposes of this Privacy Policy, such as facilitating payment of reservations, sending marketing material or for analytical support services. These service providers are bound by confidentiality clauses not to use your personal data for their purposes or any other purpose.

Competent authorities: we disclose personal information to law enforcement and other government authorities to the extent required by law or strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

How long your data is retained

We keep your data for as long as necessary to provide good information or services.

What rights do you have about your data?

Right of access

You have the right to confirm that your personal data is being processed and, if applicable, to obtain a copy of this data and complete information on the processing.

Right of rectification

You have the right to correct errors, modify data that may be inaccurate or incomplete, and ensure that the information processed is correct.

Right of suppression

You have the right to delete your data without undue delay if processing is unlawful or if the purpose of the processing or collection is no longer applied.

Right of restriction

You have the right to request the suspension of processing if such processing is illegal or inappropriate.

Right of objection

You have the right to object to the processing of your data if the purpose of the processing is direct marketing or if the processing should be interrupted for reasons relating to your personal situation unless we prove irrefutable legitimate reasons to continue processing it or if the processing is necessary to enforce or defend legal claims.

Right not to be subject to automated individual decisions

You have the right not to be subject to a decision based solely on automated processing, including characterization, that produces legal effects that concern you or that affect you, except as necessary for the performance of a contract, permitted by law or based on your explicit consent.

These rights do not include any personal data that is obligatory to maintain for administrative, legal or security purposes.

Where your data is sent to

Epordouro can communicate your data with the purpose of fulfilling legal obligations, namely to police, judicial, fiscal and regulatory entities.

Safety

Epordouro is committed to ensuring the protection of the personal data that are made available to it, and approved and implemented strict rules in this matter. Compliance with these rules is an obligation of all those who legally access them.

Bearing in mind the concern and commitment that Epordouro reveals in the defense of personal data, technical and organizational security measures have been adopted in order to protect the personal data made available to it against its dissemination, loss, misuse, alteration, treatment or unauthorized access, as well as against any other form of illicit treatment.

Access to Customer’s personal information is limited to employees who have a legitimate need to come into contact with such information in order to provide Customer services in the performance of their duties.

In addition, third parties which, in the context of the provision of services, process personal data of Customers in the name and on behalf of the Epordouro, are required, in writing, to carry out adequate technical and safety measures that, in each case, comply with the requirements of the legislation in force and ensure the protection of the rights of the data subject (in particular, the protection of the privacy and personal data of the Customers).

In this way, any entity subcontracted by Epordouro will treat the personal data of our Clients, in the name and on behalf of the Epordouro and adopting necessary technical and organizational measures in order to protect personal data against the accidental or illicit destruction, loss accidental, unauthorized alteration, dissemination or access, and against any other form of illicit treatment. In any case, Epordouro remains responsible for the personal data made available to it.

Notwithstanding the security measures adopted by the Epordouro, we warn that you should adopt additional security measures, namely to ensure that you use a PC and Browser updated in terms of security patches properly configured, with an active firewall, antivirus and antispyware, and to ensure the authenticity of the websites you visit on the internet, and avoid websites you do not trust.

Contact Information

For any information about our privacy policy, exercise the rights to your data or cancel the subscription of our newsletter, contact us by email geral@epordouro.com.

How to complain

Regardless of being able to submit complaints directly to Epordouro through the contacts made available for this purpose, you can complain directly to the Control Authority, which is the National Data Protection Commission (CNPD), using the contacts made available by this entity for that purpose.

Future changes to this Privacy Policy

In the future, it may be necessary to update or revise this Privacy Policy. Epordouro reserves the right to do so, at any time and without prior notice, by publishing the revised version at www.epordouro.com.

These changes will take effect from the day of its publication and only on the personal information collected after the publication of the revised version.